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Town & Country Crossing: Getting To/From On Public Transit; The Shopping Center Itself

My last visit to Town & Country Crossing shopping center was in July 2008, the Whole Foods* had just opened, the Target wasn’t quite open yet (current aerial via Google Maps). This was just over a month after coming home from my stroke, I drove there because I wasn’t familiar with our transit system. see: Town & Country Crossing A Marked Improvement Over The Typical Strip Center in Our Region. * Full disclosure: we currently have Whole Foods shares in our portfolio.

Now I’m very familiar with our public transit system and my husband uses our shared car to get to work. So I took public transit from downtown way out to Town & Country to see the shopping center 6+ years later.

Public Transit:

From our loft Google Maps says the drive  to Town & Country Crossing, located at Clayton Rd & Woods Mill Rd., is just over 19 miles, taking 23 minutes via I-64 or 56 minutes if you avoid highways. The 57x is the MetroBus route that runs along Clayton Rd in far west county. How long does it take? From my loft it takes 68- 87 minutes, depending upon departure time and route. The 57x usually heads west from the Brentwood MetroLink station, but a few trips per day leave from the Central West End MetroBus center adjacent to the CWE MetroLink. Interestingly, catching the #10 MetroBus a block from our loft can get me to Town & Country Crossing in 77 minutes, less than some combinations involving MetroLink light rail!

The latest morning arrival weekdays is 7:34am. The next arrival? Not until 2:32pm. Clearly Metro wisely caters to worker’s schedules rather than run buses throughout the day. The 57x also serves Chesterfield.

I went out three weeks ago, Monday October 6th. I took MetroLink to the Brentwood station to catch the first afternoon trip 57x westbound.

"Connecting Missouri MetroBus routes at Brentwood-I 64 Station include: #02 Red Line, #59 Dogtown, #158 Ballas-West County, and #57X Clayton Rd Express." Click image to view station page
“Connecting Missouri MetroBus routes at Brentwood-I 64 Station include: #02 Red Line, #59 Dogtown, #158 Ballas-West County, and #57X Clayton Rd Express.” Click image to view station page
The 57x I took to Town & Country stopping on Clayton Rd. between Woods Mill & Hwy 141
The 57x I took to Town & Country stopping on Clayton Rd. between Woods Mill & Hwy 141. The concrete pad is fairly new, Metro has been working to improve accessibility of bus stops throughout the region
The next WB MetroBus stop isn't good for many people
However, the next WB MetroBus stop isn’t good for many people. Town & Country Crossing is visible in the background

For the return trip I had three choices; one across Clayton Rd from where I got off the 57x, and two along the north edge of Town & Country Crossing. Here are the two next to my destination.

For the eastbound 57x the eastern most stop is at a point where the sidewalk is far away from the curb
For the eastbound 57x the eastern most stop is at a point where the sidewalk is far away from the curb, the sign can be seen next to the red & white taxi
The stop I used was tossed the west end of the shopping center, no psd to reach the bus but closer than the other option.
The stop I used was toward the west end of the shopping center, no pad to reach the bus but considerably closer than the other stop.

The 57x I took back to the east stopped at Brentwood MetroLink then continued east to the Central West End MetroBus Center, where I caught the #10 that dropped me off at 16th & Olive, a block from my loft. Because the #57 uses I-64 from Brentwood to Mason Rd the trip is relatively quick.

Woods Mill Plaza:

I’d never been to Woods Mill Plaza, located just east of Town & Country Crossing, so I thought I’d take a look while I was in the area. The main anchor is a Schnucks.

Approaching from the traffic island after crossing Clayton Rd
Approaching from the traffic island after crossing Clayton Rd
A decent sidewalk runs along Clayton Rd and includes one bus stop I previously mentioned, but no accessible route into the site
A decent sidewalk runs along Clayton Rd and includes one bus stop I previously mentioned, but no accessible route into the site
View of the various buildings from the public sidewalk. Maybe access is off of Woods Miill?
View of the various buildings from the public sidewalk. Maybe access is off of Woods Miill?
The first auto in/out on Woods Mill not only lacks a pedestrian entry but blocks a straight path. I got the contract info for a Town & Country employee who said Woods Mill Plaza is responsible, he'd contact them about this.
The first auto in/out on Woods Mill not only lacks a pedestrian entry but blocks a straight path. I got the contract info for a Town & Country employee who said Woods Mill Plaza is responsible, he’d contact them about this.
The next entry also lacked a pedestrian route. No other pedestrian route into Woods Mill Plaza was found despite the presence of sidewalks & bus stops.
The next entry also lacked a pedestrian route. No other pedestrian route into Woods Mill Plaza was found despite the presence of sidewalks & bus stops.

From property records I learned Woods Mill Plaza was built in 1986, the 2-story office building on the site was built in 1991.  If you think this site is somehow “grandfathered” you’d be very wrong:

Because barrier removal under the ADA is a continuing obligation, an accessible route may need to be provided at a later date, if a route for the general public develops or is created, and the provision of an accessible route is readily achievable. For instance, if a new bus stop is established near a site, an accessible route may have to be provided if pedestrians commonly walk between the new bus stop and the entrance to the facility. Similarly, if a sidewalk or walkway is provided between the facility and the new bus stop, an accessible route may be required. (Dept of Justice)

Moving on…

 Town & Country Crossing:

As I said at the opening, my only other visit was in July 2008. I’d been impressed with what I saw then but I wanted to return in my wheelchair to see the completed shopping center. I remain impressed but did note some problems in maintenance and design.

Immediately upon crossing Woods Mill I encountered a situation with a vertical height higher than allowed. This was the only problem like this I encountered in the site.
Immediately upon crossing Woods Mill I encountered a situation with a vertical height higher than allowed. This was the only problem like this I encountered in the site.
View toward Woods Mill
Moving into the site this was the view toward Woods Mill
And the view toward Clayton Rd.I decided to follow this cute to enter the site.
And the view toward Clayton Rd.I decided to follow this cute to enter the site.
To the immediate west of the Clayton Rd entrance is a new home development.
To the immediate west of the Clayton Rd entrance is a new home development. This land was part of the previous AT&T center where Town & Country Crossing is located now. These homes are marketed as being adjacent to the shopping center, especially the Whole Foods.
However, the intended connection between the two isn't accessible.
However, the intended connection between the two isn’t accessible.
The Clayton Rd entrance
The Clayton Rd entrance, Town & Country apparently doesn’t allow tall backlit retail signs or the developer realized a more tasteful approach is more visually appealing.
The architects/engineers that originally laid our=t Town & Country Crossing gave a lot of thought to pedestrian accessibility, this is to a small out building on the west edge
The architects/engineers that originally laid our=t Town & Country Crossing gave a lot of thought to pedestrian accessibility, this is to a small out building on the west edge
View looking east along the main east-west pedestrian route, which is parallel to the main east-west auto route, the building on the left contains several storefronts and a bank is just beyond that.
View looking east along the main east-west pedestrian route, which is parallel to the main east-west auto route, the building on the left contains several storefronts and a bank is just beyond that.
Unfortunately something went wrong here, despite the efforts to make this shopping center fully accessible.
Unfortunately something went wrong here, despite the efforts to make this shopping center fully accessible. This is easily corrected, not sure about to the bank beyond.
Looking back west you can see someone forgot to consider making sure wheelchairs/strollers could cross the driveway leading to dumpsters. Easy mistake  , easy fix.
Looking back west you can see someone forgot to consider making sure wheelchairs/strollers could cross the driveway leading to dumpsters. Easy mistake , easy fix.
Some buildings facing north toward Clayton Rd look out onto this pond.
Some buildings facing north toward Clayton Rd look out onto this pond.
South of the Whole Foods the internal sidewalk network heads east toward Woods Mill Rd.
South of the Whole Foods the internal sidewalk network heads east toward Woods Mill Rd. (left) or Target (right)
Looking east toward Woods Mill, the Whole Foods ids to the left, Target is behind.
Looking east toward Woods Mill, the Whole Foods ids to the left, Target is behind.
Ahead is Woods Mill Rd
Ahead is Woods Mill Rd. But let’s go back west to the Target
In front of the Target looking north, we can see a path leading out into the parking lot.
In front of the Target looking north, we can see a path leading out into the parking lot with disabled spots on each side, a common Target feature. .
When we get further out we see it has changed to a sidewalk with regular parking spots on each side
When we get further out we see it has changed to a sidewalk with regular parking spots on each side
Turning around we see the Target. So how far does this go? It connects with the original east-west sidewalk we used.
Turning around we see the Target. So how far does this go? It connects with the original east-west sidewalk we used.
The white car id headed west on the main east-west drive, the east-west sidewalk is on the other side of it.
The white car id headed west on the main east-west drive, the east-west sidewalk is on the other side of it.

Closing Thoughts:

Town & Country Crossing isn’t perfect, someone dropped the ball when the storefront building & bank was built in the northwest corner. Still, this remains the best example in the St. Louis region of a well connected shopping center. It still largely caters to motorists while being mostly ADA-compliant. They’re not mutually exclusive.

— Steve Patterson

 

Currently there are "4 comments" on this Article:

  1. JZ71 says:

    Great, comprehensive review. I, too, find it both amazing and frustrating how many times simple missed connections / apparently-stupid missing links happen. It seems like designers work with blinders on, either completely clueless about the bigger picture or told by clients not to worry about anything outside some arbitrary property line. (And it seems like the big, national retailers do ADA better than many local designers do, likely because of more stringent requirements and enforcement, elsewhere in the country.)

    For comparison, you may want to hop on the 258 bus (or just drive out) and see how well the new St. Louis Premium Outlet mall does things out in Chesterfield. The site, itself, seems to have pretty good pedestrian access (and the parking lots include rain gardens), but, at least for now, the bus route ends about a mile short of the site, and it appears that sidewalks along the new streets will be installed as construction is completed on the adjacent, available parcels. And, maybe not that surprisingly, Taubman’s Prestige Outlet mall is visible from the 258 bus (as it goes down I-64), but is not accessible by public transit, either – the only retail that does seem to have transit access is the old mall (on top of the hill) and the big box stores (at the bottom of the hill, south of I-64).

     
    • Thanks, yes the obvious often gets missed. I tend to think it’s accidental rather than deliberate. I’ve contacted to property manager to let her know.

      I’ve reviewed the two outlet malls last year, I drove there in a rented car. I’ve reviewed aerials & bus routes, neither seems reachable without taking too much risk.

       
  2. JZ71 says:

    We could have a whole discussion about access to “regular” bus stops, especially those along public streets with detatched sidewalks. Two things I’ll pass on from my days in Denver – one, it’s typically the local jurisdiction’s responsibility to provide (or require) paving at a bus stop, not the transit agency. The agency doesn’t own the land, the government does. In Denver, when the city awarded a contract for bus shelters with advertising, part of the revenue generated went toward installing concrete pads and (unprotected) benches at bus stops where traffic would not justify installing an enclosed shelter.

    Two, bus stops, many times, are a case of NIMBY on a tiny scale – many small businesses and many residents simply don’t want them on or near their property because too many bus riders are inconsiderate, primarily with litter, and occasionally with vandalism. Yes, most riders will use a trash can if one is provided, but neither RTD (there) nor Metro (here) wants the responsibility of keeping hundreds of trash cans emptied, so, by default, that responsibility for managing trash falls on the adjacent property owner. The same goes for the inevitable cigarette butts – can’t smoke on the bus, so guess what? The butt gets flicked, just before boarding – guess the riders expect the butt fairy will magically make ’em disappear! The Stapleton infill neighborhood was designed as a walkable community with good transit access, but when it came time to actually install bus stops, there was a surprising degree of pushback from residents, for exactly these reasons!

     
  3. RyleyinSTL says:

    As always, your review of this situation is complete. I’m not surprised by the results. The whole community in that area is/was designed without the pedestrian in mind. For some this is a draw and for others a huge deterrent. I’d venture to say that most arriving to this development on foot do not actually live in the immediate surrounding communities (ie, I find it unlikely that the average grocery store employee can afford T&C house prices.). Thus accessibility issues don’t get any attention, your review should help that.

     

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